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REPAIR OR REPLACE

Start, manage, or track your Telus service request.

Ready to begin or continue your service request?

ELIGIBILITY AND ESTIMATE

What's My Service Request Fee?


Something like iPhone 8, or Samsung Galaxy



Your service request fee depends on the tier of your device. More expensive devices are assiged to higher tiers. The make and model will determine the value of your device and also the tier to which it is assigned. Select your device to determine the service request fee.

Need to upload service request documents?

Providing documentation helps prevent false service requests being processed on your account. If we’ve requested documentation for your service request, you can upload it here.

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SERVICE REQUEST STATUS

Track a service request as it moves through the process.

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COVERAGE

View complete terms and conditions of coverage.

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Shipping

REPLACEMENT DEVICE1

Shipping schedule

Service Request Completed

Delivery Day

MONDAY - THURSDAY

Before 6:30pm EST

Within 1-2 business days

FRIDAY

Before 6:30pm EST

Monday

SATURDAY

Before 7:30 PM EST

Tuesday

SUNDAY

Tuesday

Shipping fee

Included

1

Claims fulfilled with a replacement device and approved by 6:30 p.m. EST Mon-Thurs (6:30 p.m. Fri and 7:30p.m. Sat) will be shipped and, in most cases, delivered the next business day. Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color. brand. model any features may be different. Compatibility of accessories is not guaranteed.